Frequently Asked Questions

1. Will the old orders be transferred here?

Unfortunately, the database from the old store is not transferable.

However, you can download all your previous orders anytime from the old store.

2. Where can I access my previous orders?

You can download all your previous purchases anytime from the old Vmartists store.

Click HERE to be redirected.

3. Do I need to register again?

Yes, since the database from the old store is not transferable, you will need to register a new account.

If you were a customer before, your license will be transferred to your new account within 24 hours.

4. Do I need a license?

Yes, every customer must have a unique License # that contains at least one letter or number.

New users: Simply enter a unique username or number as your License in the First Name or Last Name field when creating an account, or contact us for assistance.

Returning customers: Please register on the new store using your usual email. You can continue using your existing Vmartists License immediately after registration. Your license will be fully transferred within 24 hours.

6. What has changed regarding licenses and copyrights?

If you were a previous customer, you can continue using your existing license as usual.

We will add it to your account within 24 hours after registration.

You may also continue using the same copyright information.

Both old and new URLs are acceptable—you can choose either one: www.vmartists.com or www.vm-artists.com

7. What are PU tubes?

Personal Use (PU) tubes are images without backgrounds, designed for hobbyists and designers.

All images in the Vmartists store are hand-drawn by our professional team of artists.

We do not use AI, which ensures that all our images are of the highest quality.

8. What are R4R tubes?

R4R (Resale for Resale) tubes are created for commercial use.

These tubes are sold in a limited number of copies and can be resold (please read our R4R License for more details).

Our artists do not sell these tubes as PU tubes.

9. How can I send a gift?

We are excited to introduce our Gift Card option, available in amounts starting from $1.85.

10. How does your gift card work?

The recipient of the Gift Card must be registered in the store. Please use the recipient’s registered email.

The recipient will receive a unique code that can be used to purchase any tube.

The Gift Card holder can redeem its value by entering the code at checkout.

A Gift Card holds a balance, which can be used across multiple orders until it reaches $0.

You can always Contact Us to check your remaining balance.

11. Where do I enter the promo code?

You can enter the promo code on the checkout page before placing your order.